PRIVACY POLICY
HOW WE HANDLE YOUR INFORMATION
When you register or schedule a service through our platform, we collect the personal details you provide, such as your name, contact number, address, and email ID, to complete your booking.
As you browse our website, your device’s Internet Protocol (IP) address is automatically captured. This helps us understand your browser type and operating system to improve user experience.
We share your details only with the service provider you select so that your request can be fulfilled efficiently. In cases where your chosen provider is unavailable, we may forward your information to another qualified provider and will inform you of this change.
Information We Collect
We may collect and process the following types of personal information:
When You Use Our Contact Form
To schedule and fulfill your service request, we collect:
- Name – To personalize our communication
- Phone Number – For service updates and confirmations
- Address – To deliver on-site repair services
- Service Details – To better understand your needs
How We Use Your Information
We use your information solely for:
- Communicating with you about your service requests
- Scheduling and providing repair services
- Managing service history and support records
- Processing payments securely
- Enhancing your overall customer experience
We do not sell, rent, or share your personal data with third parties for marketing purposes.
CONSENT
How do we obtain your consent?
By submitting personal details or payment information while making or cancelling a booking, you are giving us permission to collect and use that information for the intended purpose only.
How can you withdraw your consent?
If, after providing your consent, you wish to revoke it or limit how we use or disclose your information, please contact us at [email protected]
DISCLOSURE
We may release your personal information if required by law or if you breach our Terms of Service.
PAYMENT INFORMATION
We use trusted payment gateways such as PayTM, GPAY, and Razorpay to process transactions. We do not store your card details on our servers. All payment data is encrypted and handled in compliance with the Payment Card Industry Data Security Standard (PCI-DSS) during processing.
These gateways comply with PCI-DSS requirements managed by the PCI Security Standards Council, which includes major brands like Visa, MasterCard, American Express, and Discover. These standards help ensure that your payment data is handled safely and securely.
THIRD-PARTY SERVICES
Some third-party vendors engaged by us may collect, use, or disclose your information only as needed to perform the services they provide to LiyanaHomeTech.
However, certain providers—such as payment processors, SMS gateways, or cloud communication operators—have their own privacy policies regarding the data we share with them for transaction-related services. We recommend reviewing their individual privacy policies to understand how your data is handled.
Some providers may operate in jurisdictions different from yours or ours. If you proceed with a transaction involving such providers, your information may be subject to the laws of that jurisdiction.
Once you leave our website or are redirected to a third-party platform, our Privacy Policy and Terms of Service will no longer apply.
LINKS TO OTHER SITES
Our site may include links to external websites or applications. We are not responsible for their privacy practices and encourage you to read their respective privacy statements before sharing any personal data.
CALL RECORDINGS
For quality assurance and training purposes, certain customer calls may be recorded. These recordings are used solely to enhance service quality and internal processes.
DATA SECURITY
We take appropriate measures and follow industry best practices to protect your personal information from unauthorized access, misuse, alteration, or destruction. However, please note that no data transmission or storage method can be guaranteed as 100% secure.
COOKIES
We use cookies to manage user sessions and improve our services. Additionally, third-party cookies may be used for analytics and performance tracking.
AGE OF CONSENT
By using our website, you confirm that you are of legal age in your jurisdiction and consent to allow any of your minor dependents to access this site under your supervision.
CHANGES TO THIS POLICY
LiyanaHomeTech reserves the right to update or modify this Privacy Policy at any time. Any revisions will take effect as soon as they are published on our website. If substantial updates are made, we will notify you so you are aware of what information we collect, how it is used, and when it may be shared.
In the event that LiyanaHomeTech is merged with or acquired by another company, your personal data may be transferred to the new entity so that services can continue uninterrupted.
CONTACT & DATA REQUESTS
If you wish to view, correct, or delete any personal information we hold about you—or if you have any questions, feedback, or complaints regarding this policy—please contact our Privacy Officer at:
📧 [email protected]